General Provisions
These purchase and sale terms (hereinafter referred to as the “Terms”), once approved by the Buyer (by ticking that you agree with the “Epic Pot, www.eglepaksyte.com” terms when purchasing goods), are a legally binding document for the parties, which establish the rights and obligations of the Buyer and the Seller, the conditions for the acquisition and payment of goods, the terms of delivery and return of goods, the liability of the parties, and other provisions related to the purchase and sale of goods on the “www.eglepaksyte.com” online store (the PRINTS page on the EPic Pot/ eglepaksyte.com website).
The Seller is Eglė Pakšytė
1.2. The Seller reserves the right to change, amend, or supplement these Terms at any time, taking into account the requirements established by legal acts.
Personal Data Protection
2.1. Any information related to personal data recorded in the Store is considered confidential and not disclosed.
Shipping and Returns
Exchange and Return of Goods
Exchange and Return of Quality Goods
If the item is of proper quality, according to Article 6.362 of the Civil Code of the Republic of Lithuania, the Buyer has the right to exchange the purchased items within 14 days from the date of delivery of non-food items if the Seller has not set a longer term, for items of different size, shape, color, model, or completeness in another place indicated by the seller, or return the items to the seller and refund the price paid for them. Please note that the Buyer’s request to exchange or return items will be fulfilled if the items have not been used, are undamaged, have retained their consumer properties, and have not lost their appearance, and the Buyer has evidence that they bought the items from a specific seller.
Non-returnable Goods
When purchasing remotely, the list of non-returnable goods is provided in Article 6.228 (10) of the Civil Code of the Republic of Lithuania. Non-returnable goods include items of proper quality that are perishable, items made to individual orders and measurements, personal hygiene items, etc. You can review the complete list of non-returnable goods here: https://www.e-tar.lt/portal/lt/legalAct/TAR.8A39C83848CB/asr
.Shipping destinations
Printful ships globally, but there are some countries we can’t deliver to due to legal or shipping carrier restrictions.
Customs fees
Depending on your order’s destination and fulfillment location, your customers might have to pay customs fees. The fees vary depending on the order value, country limits, and other factors. Learn more about customs fees at https://www.printful.com/shipping .
Live shipping rates
Live rates are calculated by carriers in real-time and displayed during order checkout on your storefront. These rates are determined by the order fulfillment location, shipping destination, shipping method, and carrier pricing. Printful integrations like Shopify, WooCommerce, Ecwid, and Launch Cart support live shipping rates, and you can enable them on your storefront.
Return address
The store’s return address is Printful’s by default. Read more about Printful’s Return Policy and return addresses.
Use of the Website
By visiting this website or using it in any way, any user (hereinafter “You”) agrees to these Terms and all other terms, conditions, and policies of www.eglepaksyte.com. These Terms also set out the conditions for purchasing and related activities. Therefore, you must always familiarize yourself with them and act as set forth.
In case you do not agree with all the conditions, you cannot use this website or the services offered on www.eglepaksyte.com. Also, if you do not have the right to enter into contracts with www.eglepaksyte.com, you cannot purchase using the website or otherwise use it.
www.eglepaksyte.com may change these Terms at any time, and each change becomes effective when it is published on the website. You assume full responsibility for familiarizing yourself with these Terms each time you use the website or make purchases through it. The term “Goods” in these Terms means any products that can be purchased through the website.
Links to Other Websites and Third-Party Services
This website contains links to other websites that are not controlled by www.eglepaksyte.com. Therefore, we are not responsible for the content of such websites.
To receive your payments and deliver the purchased items, www.eglepaksyte.com uses the services of third parties. These parties, which are not related to www.eglepaksyte.com, operate under their own terms and conditions. In any case, we are not responsible for the content displayed or services provided by these third parties.
In the event that you visit another online shopping website where we are indicated as the seller and, ultimately, you use our services, you must follow these Terms, unless otherwise stipulated in the terms and conditions of the online shopping website used.
www.eglepaksyte.com is in no way responsible for any damage or loss related to the services, operation, or non-operation of third parties, regardless of whether these are payment, delivery, distribution, or any other services provided by third parties. Therefore, we highly recommend and require that you carefully read all the terms and conditions set by third parties and abide by them.
Any claims, complaints, questions, observations, or accusations related to the services provided by third parties should be addressed directly to these third parties and not to us in any case.
Service Availability
www.eglepaksyte.com aims to make the website available 24 hours a day. However, we cannot be held responsible if the website is unavailable for any reason, duration, or jurisdiction.
User Information
The processing of personal data and the placement of cookies are regulated by the privacy policy of www.eglepaksyte.com.
When conducting the purchase process on the website, you must provide essential payment and item delivery information. You are solely responsible for the accuracy and correctness of this information.
Responsibility
www.eglepaksyte.com makes reasonable efforts to ensure that the content presented on the website is accurate and up to date. However, we cannot be held liable to you or any third party for any damage or loss of any size or nature, whether it is your or third-party damage or loss, including but not limited to direct or indirect, material or immaterial damage, including contractual liability, lost income or profit, penalties (fines, penalty interest), as well as losses related in any way to the disruption of normal business activities.
www.eglepaksyte.com cannot be held responsible for any damage or loss caused by links or content directed to the website from other websites, including but not limited to computer viruses that can infect devices, software, data, or other property. www.eglepaksyte.com is also not responsible for your use of the website, navigation on it, or downloading of any information or data from the website.
The information accepted on the website should not be accepted directly or literally, regardless of the context, terms, or descriptions provided. The maximum liability permitted by law in www.eglepaksyte.com is limited to all warranties or conditions provided by this website’s operation.
In the event that the responsibility of www.eglepaksyte.com is determined by the law and is not restricted by these Terms, we can only be held liable if you purchase goods from us. These Terms or any warranties provided by us do not apply if the goods were purchased through a distributor or any other person.
Purchase
The services offered can only be purchased in your name and at your own risk. Your order must be confirmed by www.eglepaksyte.com. From the moment you receive the order confirmation by email, your order cannot be canceled, except as clearly agreed between you and www.eglepaksyte.com.
Payments
www.eglepaksyte.com does not provide financial, payment, money transfer, and/or related services. Therefore, each time you make a payment to www.eglepaksyte.com, you are using the services of third parties. We cannot be held responsible for the services of third parties, including but not limited to the services listed in these Terms.
Intellectual Property
Any content published on the website www.eglepaksyte.com is protected by copyrights and other intellectual property rights. You may not use this content for commercial or other purposes.
Applicable Law and Jurisdiction
Any dispute arising and related to www.eglepaksyte.com or the website is resolved through negotiations. Failing to resolve the dispute in this way, it must be resolved using the Electronic Dispute Resolution system supervised by the European Commission.
EPic Pot (www.eglepaksyte.com) in partnership with Printful Company www.printful.com
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs